Return & Refund Policy
RETURN PERIOD: We use a return period of 14 days during which the customer may return his or her package without giving any reason. These 14 days start when the package is received. Please note that the return shipment must be sent back to us within these 14 days.
RETURN CONDITIONS: All items must be returned to us in an unworn and unwashed condition suitable for resale with the tags still attached to the items. Shipping costs are not refundable.
The cancellation period is 14 days from the day on which you or a third party named by you who is not the carrier has received or accepted the last goods.
As we work with a fully automated system, orders are executed as soon as they are placed.
Therefore, we cannot interrupt the shipping process until delivery, so a refund is not possible upon receipt of the goods.
- Refund to Original Payment Method: If you choose to receive your refund via your original payment method, it usually takes 7-10 business days. After your return arrives at our warehouse, we process it within 10 working days. You can track your return using the tracking information provided with your shipment. Once the refund is issued, you’ll receive an email notification. Please note that it may take up to 3 days for the refund to appear in your bank account.
- Any underwear garments. (Including socks)
- Perfumes that do not have their original plastic seal in tact
- Certain sale items are marked as Final Sale and are not eligible for refund.
- Items that have exceeded the 14 days return window
Any item that is returned worn or damaged that has not previously been disclosed to our customervsupport team will be rejected with their return void and products destroyed.
*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.
How can I return my order?
If your order meets the above conditions, you will need to do the following to initiate the returns process.
Returning can be done quickly and easily by filling contact us form HERE
We will then contact you and provide the correct return address.
Do not send the return to the sender. We will give you the proper address after you have submitted your return request.
As the customer, you are responsible for the shipping costs of returning the product.
RETURN COSTS: Returns are on your own cost depending on the courier and the country you return your package from.
Please note we are not responsible for paying any customs charges (import duty or tax) on any returns. You will be responsible for all costs and charges associated with returning your order.
Please make sure to keep the proof of shipment until your order is returned to our warehouse. We are not able to cover any issue when you are not able to provide a track & trace or proof of shipment.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@dendyfit.com or HERE
CONTACT US: If you have any questions or need further assistance, please contact our customer service team at info@dendyfit.com We're here to help!
