Terms of service

These Terms of Service set out the rules for using the DendyFit online store available at https://dendyfit.com, in particular the rules for placing orders and for concluding and performing contracts of sale of Goods, as well as the rights and obligations of the Customer and the Seller. These Terms are made available to Customers free of charge before a contract is concluded, in a manner that allows their content to be obtained, reproduced and recorded.

§ 1. General provisions

  1. The DendyFit online store (dendyfit.com) is operated by LAFENDY spółka z ograniczoną odpowiedzialnością (LAFENDY sp. z o.o.) with its registered office in Warsaw, at the address: ul. Złota 7 lok. 28, 00-019 Warszawa, Poland, holding tax identification number NIP 5253091082 and statistical number REGON 544816803 (hereinafter: the "Seller").
  2. The Seller operates the Store under the trade name "DendyFit". The designation "DendyFit" and the domain dendyfit.com are the names under which the Seller conducts distance sales via the Internet.
  3. The Seller may be contacted in the manner set out in § 3 of these Terms.
  4. These Terms are addressed both to Consumers and to Entrepreneurs using the Store and define the rules for using the online Store as well as the rules and procedure for concluding distance Contracts of Sale with the Customer via the Store.
  5. In matters not governed by these Terms, the following in particular shall apply: the Act of 23 April 1964 – the Civil Code, the Act of 30 May 2014 on Consumer Rights, the Act of 18 July 2002 on the provision of services by electronic means, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (GDPR).
  6. The provisions of these Terms are not intended to exclude or limit any rights of Consumers to which they are entitled under mandatory provisions of law. In the event of any conflict between the provisions of these Terms and such provisions, the relevant provisions of law shall prevail.

§ 2. Definitions

  1. Terms – these Terms of Service of the DendyFit online store.
  2. Seller – LAFENDY sp. z o.o. with its registered office in Warsaw, referred to in § 1(1) of these Terms.
  3. Store – the online store operated by the Seller under the DendyFit brand, available at https://dendyfit.com.
  4. Customer – any entity making purchases in the Store or using its functionalities.
  5. Consumer – a natural person performing a legal act with the Seller that is not directly related to their business or professional activity, within the meaning of Article 22¹ of the Civil Code.
  6. Entrepreneur – a natural person, a legal person or an organisational unit without legal personality to which the law grants legal capacity, conducting business or professional activity in its own name and performing a legal act directly related to that activity.
  7. Entrepreneur with consumer rights – a natural person concluding a contract directly related to their business activity where it is apparent from the content of that contract that it does not have a professional character for that person, resulting in particular from the subject of their business activity; the provisions concerning the Consumer apply to such a person accordingly, to the extent provided for by law.
  8. Goods (Product) – a movable item available in the Store that is the subject of a Contract of Sale between the Customer and the Seller.
  9. Order – a declaration of intent of the Customer submitted by means of the Order Form and aimed directly at concluding a Contract of Sale of a Good or Goods with the Seller.
  10. Order Form – an interactive form available in the Store enabling an Order to be placed, in particular by adding Goods to the Cart and specifying the terms of the Contract of Sale, including the method of delivery and payment.
  11. Cart – an element of the Store's software in which the Goods selected by the Customer are displayed and in which the Customer is able to set and modify the details of the Order, in particular the quantity of Goods.
  12. Contract of Sale – a contract for the sale of Goods being concluded or concluded between the Customer and the Seller via the Store, at a distance, without the simultaneous physical presence of the parties, within the meaning of the Consumer Rights Act.
  13. Business Day – a day from Monday to Friday, excluding public holidays in the territory of the Republic of Poland.
  14. Consumer Rights Act – the Act of 30 May 2014 on Consumer Rights.

§ 3. Contacting the Seller

  1. Seller's address: ul. Złota 7 lok. 28, 00-019 Warszawa, Poland.
  2. E-mail address: info@dendyfit.com.
  3. Telephone number: +48 732 764 117.
  4. The Customer may communicate with the Seller by telephone on Business Days and by e-mail. The cost of a telephone call to the Seller is equal to the charge for an ordinary telephone call, in accordance with the tariff package of the Customer's operator.

§ 4. Technical requirements

  1. The following are required to use the Store, including browsing the assortment and placing Orders: a terminal device with access to the Internet and a current version of a web browser, an active e-mail account, cookies enabled, and support for the JavaScript scripting language.
  2. The Seller takes measures to ensure the proper functioning of the Store. The Customer should notify the Seller of any irregularities or interruptions in the functioning of the Store.
  3. The Customer is prohibited from providing content of an unlawful nature and from using the Store in a manner that disrupts its functioning or is burdensome to other Customers and to the Seller.

§ 5. Placing an order and conclusion of the contract of sale

  1. Information about Goods presented in the Store, in particular their descriptions and prices, does not constitute an offer within the meaning of the Civil Code, but an invitation to conclude a contract within the meaning of Article 71 of the Civil Code.
  2. Placing an Order does not require the creation of an account in the Store. An Order may be placed as a guest, by providing the data necessary to perform the Contract of Sale.
  3. In order to place an Order, the Customer selects a Good, adds it to the Cart, and then completes the Order Form by providing the data necessary to process and deliver the Order, selects the method of delivery and the method of payment, and confirms that they have read these Terms.
  4. Before placing an Order, the Customer is able to verify and modify the data entered and the selected Goods. The Order is placed by clicking the button confirming the placing of the Order with an obligation to pay.
  5. Placing an Order constitutes the submission by the Customer to the Seller of an offer to conclude a Contract of Sale of the Goods that are the subject of the Order.
  6. After an Order is placed, the Seller promptly confirms its receipt by an e-mail message sent to the address provided by the Customer. Confirmation of receipt of the Order and its acceptance for processing binds the Customer to their Order and results in the conclusion of the Contract of Sale between the Customer and the Seller.
  7. The content of the concluded Contract of Sale is recorded, secured and made available to the Customer by making these Terms available in the Store and by sending the Customer an e-mail message confirming the Order.

§ 6. Prices and payment methods

  1. The prices of Goods presented in the Store are expressed in Polish zloty (PLN) and are gross prices, i.e. they include the tax on goods and services (VAT).
  2. The prices of Goods do not include delivery costs, which are indicated separately in the course of placing the Order and in the Order summary. The total price of the Order, comprising the price of the Goods and the delivery cost, is visible to the Customer before the Order is placed.
  3. The price binding on the Customer is the price stated in the Store at the time the Order is placed.
  4. The Customer may make payment via the Przelewy24 electronic payment service, which supports, among others, BLIK payments, fast online bank transfers and payment cards. The available payment methods are presented in the course of placing the Order.
  5. The operator of Przelewy24 payments is PayPro SA with its registered office in Poznań, ul. Pastelowa 8, 60-198 Poznań, entered in the register of entrepreneurs of the National Court Register (KRS) under number 0000347935 by the District Court Poznań – Nowe Miasto i Wilda in Poznań, 8th Commercial Division of the KRS; NIP 7792369887, REGON 301345068; share capital PLN 4,737,100.00 (paid up in full); a national payment institution supervised by the Polish Financial Supervision Authority (entry no. IP24/2014).
  6. The Customer is obliged to make payment promptly after the Contract of Sale has been concluded. If the payment is not credited within the time limit indicated by the payment operator, the Order may be cancelled, of which the Customer will be informed.
  7. The Seller encloses or makes available proof of purchase with each Order.

§ 7. Delivery

  1. Delivery of Goods is carried out within the territory of the Republic of Poland.
  2. Delivery is made exclusively by courier shipment to the address indicated by the Customer in the Order Form. The Store does not offer collection of Goods at parcel lockers or pickup points.
  3. The delivery time for Goods is from 7 to 12 Business Days, counted from the day on which payment for the Order is credited, unless otherwise indicated in the description of a given Good or during the placing of the Order.
  4. The delivery cost is determined at a flat rate and is provided to the Customer during the placing of the Order and in its summary, before the Order is placed.
  5. Delivery is free of charge for Orders with a total value of at least PLN 300. In other cases, the delivery cost is borne by the Customer, in accordance with the rate indicated in the Order summary.
  6. The Seller recommends that, where possible, the Customer check the condition of the shipment upon receipt. If damage to the shipment is found, the Customer is entitled to draw up a damage report, which may facilitate the pursuit of any claims; this is not, however, a condition for a complaint to be considered.

§ 8. Right of withdrawal from the contract

  1. A Consumer, as well as an Entrepreneur with consumer rights, who has concluded a distance Contract of Sale may withdraw from it within 14 days without giving any reason and without incurring costs, except for the costs specified below and in the provisions of the Consumer Rights Act.
  2. The period for withdrawal from the Contract of Sale begins on the day on which the Consumer, or a third party indicated by them other than the carrier, takes possession of the Goods, and in the case of a Contract covering multiple Goods delivered separately – on taking possession of the last of the Goods.
  3. To meet the deadline, it is sufficient to send the statement of withdrawal from the contract before it expires. The statement may be submitted to the e-mail address info@dendyfit.com or in writing to the Seller's address. A model withdrawal form, being an annex to the Consumer Rights Act, is available on the Customer's request; its use is optional.
  4. The address to which the Goods are to be returned will be provided to the Consumer by the Seller by e-mail after the Consumer notifies their intention to withdraw from the contract or to return the Goods.
  5. The Consumer is obliged to return the Goods to the Seller promptly, no later than within 14 days from the day on which they withdrew from the Contract of Sale. To meet the deadline, it is sufficient to send back the Goods before it expires.
  6. The Consumer bears the direct cost of returning the Goods.
  7. The Seller shall refund all payments received from the Consumer, including the costs of delivering the Goods (except for additional costs resulting from the delivery method chosen by the Consumer other than the cheapest ordinary delivery method offered by the Seller), promptly, no later than within 14 days from the day of receipt of the Consumer's statement of withdrawal from the contract.
  8. The Seller shall make the refund using the same method of payment as the Consumer used, unless the Consumer has expressly agreed to a different method of refund that does not involve any costs for them. The Seller may withhold the refund until the Goods have been received back or until the Consumer provides proof of their return, whichever occurs first.
  9. The Consumer is liable for any diminution in the value of the Goods resulting from using them in a manner going beyond what is necessary to establish the nature, characteristics and functioning of the Goods.
  10. The right of withdrawal does not apply in the cases specified in Article 38 of the Consumer Rights Act, in particular in relation to contracts: (a) in which the subject of the performance is a non-prefabricated Good manufactured to the Consumer's specification or serving to satisfy their individualised needs; (b) in which the subject of the performance is a Good delivered in sealed packaging which, once opened, cannot be returned for health-protection or hygiene reasons, if the packaging was opened after delivery; (c) in which the subject of the performance is Goods which, by their nature, after delivery become inseparably combined with other items.
  11. Detailed rules concerning withdrawal from the contract and returns are set out in the Refund Policy, available at: https://dendyfit.com/policies/refund-policy.

§ 9. Complaints and liability for conformity of Goods with the contract

  1. The Seller is obliged to deliver to the Customer Goods free from defects and in conformity with the Contract of Sale.
  2. The Seller is liable to the Consumer and to the Entrepreneur with consumer rights for the lack of conformity of the Goods with the contract (non-conformity of the Goods with the contract) on the terms set out in Chapter 5a of the Consumer Rights Act. In relation to Customers who are not Consumers, the provisions of the Civil Code on warranty for defects (rękojmia) apply.
  3. The Customer may submit complaints concerning the Goods or the performance of the Contract of Sale to the e-mail address info@dendyfit.com or in writing to the Seller's address.
  4. It is recommended that the complaint include: the Customer's contact details, information identifying the Order or the Goods, a description of the lack of conformity of the Goods with the contract found, and the Customer's request as to the manner of bringing the Goods into conformity with the contract or a statement on price reduction or withdrawal from the contract, in the cases and on the terms specified by law.
  5. The Seller shall respond to a complaint of a Consumer and of an Entrepreneur with consumer rights promptly, no later than within 14 days of its receipt. Failure by the Seller to respond within the above period shall mean that the complaint is deemed justified.
  6. If it is necessary to deliver the Goods being complained about to the Seller in order to consider the complaint, the Customer will be asked to deliver them at the Seller's expense, to the address indicated by the Seller.

§ 10. Personal data

  1. The controller of the Customers' personal data provided in connection with the use of the Store is the Seller.
  2. Personal data is processed for the purposes, to the extent and on the basis of the principles set out in the Privacy Policy. Providing personal data is voluntary but necessary for the conclusion and performance of the Contract of Sale.
  3. Detailed information on the processing of personal data, including the rights of data subjects, is set out in the Privacy Policy available at: https://dendyfit.com/policies/privacy-policy.

§ 11. Out-of-court methods of handling complaints and pursuing claims

  1. A Consumer has the option of using out-of-court methods of handling complaints and pursuing claims, including in particular: applying to a permanent amicable consumer court for the resolution of a dispute, applying to the voivodeship inspector of the Trade Inspection to initiate mediation proceedings, and using the free assistance of a district (municipal) consumer ombudsman or a social organisation whose statutory tasks include consumer protection.
  2. The use of out-of-court methods of handling complaints and pursuing claims is voluntary and possible only with the consent of both parties to the dispute.

§ 12. Final provisions

  1. Contracts of Sale concluded via the Store are concluded in the Polish language.
  2. In matters not governed by these Terms, the applicable law is Polish law, provided that the choice of Polish law does not deprive the Consumer of the protection afforded to them under provisions that cannot be excluded by agreement under the law of the country of their habitual residence.
  3. The Seller reserves the right to amend these Terms for important reasons, in particular: changes in the law, changes in payment or delivery methods, changes in the scope or manner of providing services – to the extent that such changes affect the implementation of the provisions of these Terms.
  4. The Seller shall inform of any amendment to these Terms by publishing their new content in the Store. Amendments to these Terms do not infringe rights acquired by Customers. Orders placed before the date on which the amendments enter into force are governed by the provisions of these Terms in the wording in force at the time the Order was placed.
  5. Any disputes arising between the Seller and a Customer who is not a Consumer shall be settled by the court having jurisdiction over the Seller's registered office.
  6. These Terms enter into force on 18 July 2026.